Crisp.Chat is a multi-channel customer messaging platform designed for startups and small to medium-sized businesses (SMBs) to improve customer engagement and support.
Key Features:
- Shared Inbox: Centralizes customer interactions from various channels (email, live chat, social media, SMS) in one place.
- Live Chat Widget: Easily embeddable on websites for real-time customer conversations.
- Chatbot Builder: Create automated chatbots to handle common inquiries and tasks.
- Ticketing System: Organize and manage customer support requests efficiently.
- CRM Integration: Integrate with popular CRM tools to manage customer data and interactions.
- Knowledge Base: Build a self-service knowledge base to empower customers to find answers on their own.
- Campaigns: Send targeted messages to customers for marketing and engagement purposes.
- Status Page: Monitor system uptime and inform customers of any issues.
- Mobile Apps: Available for iOS and Android for on-the-go customer support.
Use Cases:
- Customer Support: Provide timely and efficient support across multiple channels.
- Lead Generation: Capture leads through website chat and conversations.
- Customer Engagement: Build relationships with customers through personalized interactions.
- Sales: Engage potential customers and guide them through the sales process.
- Marketing: Send targeted campaigns and track customer behavior.
- Community Building: Create a space for customers to interact with each other and your brand.
How Crisp.Chat Works:
- Installation: Install the Crisp.Chat widget on your website or connect your existing channels.
- Customization: Customize the chat widget to match your brand and website design.
- Team Collaboration: Manage customer conversations in the shared inbox, assign tasks, and collaborate with team members.
- Automation: Build chatbots to handle repetitive tasks and provide instant answers to common questions.
- Engagement: Initiate conversations with website visitors through proactive chat invitations.
- Data Analytics: Track customer interactions, satisfaction, and other metrics to improve your support and engagement strategies.
