Hoory.com is a conversational AI platform designed to automate customer support and enhance user experience.
Key Features:
- AI-powered chatbot: Understands and responds to customer inquiries naturally.
- Multi-channel integration: Works seamlessly across various platforms like websites, messaging apps, and social media.
- Customization: Tailored to match a brand’s voice and style.
- Analytics: Provides insights into customer interactions and bot performance.
- Human handover: Transfers complex queries to human agents when needed.
- Knowledge base integration: Accesses company knowledge to provide accurate information.
Use Cases:
- Customer support: Handles common questions, troubleshoots issues, and provides 24/7 assistance.
- Lead generation: Engages website visitors, qualifies leads, and captures contact information.
- Sales: Assists customers in product selection, provides recommendations, and processes orders.
- Onboarding: Guides new users through the platform or service.
- Feedback collection: Gathers customer feedback and sentiment.
How Hoory.com Works:
- User initiates conversation: Asks a question or expresses a need.
- Hoory analyzes input: Uses natural language processing to understand the intent.
- Hoory provides a response: Answers the query, offers assistance, or directs to relevant resources.
- Conversation continues: Hoory continues to interact, providing a personalized experience.
- Escalation (if needed): Complex issues are transferred to human agents for resolution.
