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About Trustpilot
Trustpilot offers a robust platform for businesses to enhance their online reputation, engage with customers, and drive sales through authentic customer feedback.
Key Features:
Use Cases:
How Trustpilot Works:
Frequently Asked Questions
Trustpilot is an online review platform that allows consumers to share their experiences and opinions about businesses and services. It helps businesses gather feedback, improve their services, and build trust with potential customers.
Trustpilot offers both free and pro plans. The free plan allows businesses to create a profile, send upto 50 review invitations, and respond to reviews. The pro plan offers additional features, such as advanced analytics and more.
Businesses can respond to negative reviews directly on their Trustpilot profile. It’s essential to address the customer’s concerns professionally, provide solutions if possible, and show that you value their feedback.
You can encourage customers to leave reviews by sending follow-up emails after a purchase, providing links to your Trustpilot profile, and asking for feedback in-person or through social media. Offering excellent service also naturally leads to positive reviews.
Trustpilot provides various integration options, such as widgets and APIs, that allow businesses to display their reviews and ratings directly on their websites. You can find these options in your Trustpilot account.
Trustpilot uses various techniques, including AI and manual moderation, to verify the authenticity of reviews. They monitor suspicious activity and encourage genuine feedback from verified customers.
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