Usersnap

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Collect, manage, and analyze feedback throughout the product development lifecycle.

Pricing: $49/mo.

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Category

User Feedback

Platform

Web App

Pricing

Freemium

Launched

2012

About Usersnap

Usersnap is a user feedback platform designed to help product teams collect, manage, and analyze feedback throughout the product development lifecycle.

It facilitates effective communication between teams and users, enabling better decision-making based on real user insights.

Key Features:

Visual Feedback: Capture screenshots, annotations, and screen recordings to provide clear bug reports and feedback.
Integration Capabilities: Connect with over 5000 tools including Jira, Slack, Trello, and Asana for streamlined workflows.
Micro-Surveys: Deploy targeted surveys to gather user insights on specific features or experiences.
Issue Tracking: Manage and organize feedback and bug reports efficiently across multiple projects.
User Acceptance Testing (UAT): Facilitate testing processes with real-time feedback from users.
Analytics and Reporting: Measure user satisfaction through metrics like NPS, CSAT, and CES.
Customizable Widgets: Integrate feedback tools seamlessly into websites or applications with minimal coding.
Automated Metadata Capture: Collect technical context automatically with each feedback submission.

Use Cases:

Bug Reporting: Simplify the process of reporting bugs with detailed visual context.
User Testing: Conduct user testing sessions to gather insights on usability and functionality.
Feature Requests: Collect and prioritize user requests to inform product development.
Quality Assurance (QA): Enhance communication between designers and developers during the QA process.
Customer Experience Measurement: Evaluate user satisfaction and experience through structured feedback.

How Usersnap Works:

Feedback Collection: Users can easily submit feedback via a dedicated button or widget integrated into the application or website.
Visual Context Submission: Users can annotate screenshots or record their screens to provide detailed information about issues.
Real-Time Interaction: Teams can interact with users directly through the platform for clarifications or follow-ups.
Organized Feedback Management: All submissions are organized in a central dashboard for easy tracking and prioritization.
Integration with Workflows: Feedback can be automatically routed to project management tools for further action.

Frequently Asked Questions

What is UserSnap, and how does it work?

UserSnap is a visual feedback and bug tracking tool that allows users, teams, and customers to provide detailed feedback directly on web applications. It works by capturing screenshots, annotations, and comments, helping developers understand issues visually. You can integrate UserSnap with your existing project management tools to streamline bug reporting and feedback collection.

How can UserSnap improve our feedback process?

UserSnap simplifies feedback collection by allowing users to visually highlight issues directly on your web pages or applications. This reduces miscommunication between customers, teams, and developers. The feedback includes screenshots, comments, and technical details like browser type and screen resolution, ensuring that bugs and issues are easy to identify and fix.

Can I integrate UserSnap with my existing tools?

Yes, UserSnap integrates with a wide range of project management, communication, and customer support tools such as Jira, Trello, Slack, GitHub, Asana, Zendesk, and many more. These integrations allow for seamless feedback tracking and bug reporting within your workflow.

Is UserSnap suitable for both developers and non-technical users?

Absolutely! UserSnap is designed to be user-friendly for both technical and non-technical users. Developers can benefit from detailed bug reports with attached metadata, while non-technical users can easily provide feedback by using the intuitive screenshot and annotation tools without needing any technical expertise.

What types of feedback can UserSnap collect?

UserSnap can collect various types of feedback, including bug reports, customer feedback, user experience issues, and feature requests. It allows users to annotate screenshots, leave comments, and even record videos, giving teams a clear understanding of the feedback being provided.

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